Support

San José State University’s Helpdesk is the source of computing assistance for students, faculty and staff. If our staff cannot help you with a particular problem, they can refer you to the right sources, be it a campus department, a computer’s manufacturer and/or software vendor.

What to Do First
What we suggest you should do before calling the Helpdesk.

Campus-wide Alerts
Information about specific network, systems, or viruses when alerts are issues.

Common Support Issues:

Log-in Issues
E-mail Support
Account Requests

Educational Technology Services
A list of units and the services offered for faculty, staff, and some even for students.

Service Levels
A definition list of the various levels of support and server provided by us.

Support Contacts
Published listings to direct IT service providers at San José State University.

What to Do First
Alerts
Log-in Issues
Password Resets
E-mail Support
Account Requests
Contacts
back

Did you know

SJSU Helpdesk
Wash. Square Hall 117B
One Washington Square
San José, CA 95192-0242
408.924.2377 | location & hours