This is a repository of information regarding our Service Level Agreements
A Service Level Agreement (SLA) is that part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time, or performance time, of the service. In the future, links to our SLAs will be available here.
If you did not find what you are looking for on this site the SJSU Help Desk can help you.
We try to keep this and every page in our website up to date. If you find an error or a broken link we apologize. Please let us know so we can fix it. In the case of broken links, it would be most helpful if you could copy the URL of the page with the broken link, provide information about where the broken link is in the page. Please send us an Email to the SJSU Help Desk at helpdesk@sjsu.edu or call us at (408) 924-2377.
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